Support Overview

Protect and Optimize Network Performance with World-Class Support from Pluribus Networks

By choosing Pluribus Netvisor technology for your next generation network, you have made an important decision to keep your organization on the leading edge of networking technology. At Pluribus Networks, we know that your success is our success. That’s why we are committed to ensuring that your Pluribus Netvisor powered deployment is implemented effectively, is reliable and resilient, and is easy to operate and maintain over the life of your deployment.

We consider our support and services organization to be a critical component in customers’ success and satisfaction. Our team of expert engineers and consultants are among the best in the networking industry, with many years of hands-on experience and core competencies in implementing and supporting complex network designs, interpreting and resolving network errors and tuning and optimizing the network for peak performance.

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Contact Information

Telephone Support

+1 650 289 4717
1 855 438 8638 (US and Canada)

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Contact Advanced Services


World-Class Global Support Committed to Your Success

Our entire expert support staff are escalation-class engineers who have deep network engineering and product expertise to handle virtually any situation, and exceed your organizations support expectations.

Whether you need round-the-clock, mission-critical high-touch support, or just want escalation back-up, Pluribus Networks offers a wide range of support options and advanced services spanning the entire network lifecycle to help protect your investments, keep your network up and running and assure success.

Based upon the selected support level, live TAC personnel can be accessed 24 hours a day, 365 days per year. All support is delivered by Pluribus Networks employees who are geographically distributed to meet global support requirements.

Pluribus FreedomCare Support Programs

Pluribus FreedomCare provides expert technical support and flexible extended hardware coverage options that enables the IT team to proactively support Netvisor ONE powered infrastructure to enable rapid problem resolution and reduce the impacts from downtime.

When selecting one of our FreedomCare support offerings, IT operations teams are assured that the highest level of technical expertise is always available anywhere, anytime. With Pluribus FreedomCare your organization will be empowered to solve problems faster and improve operational efficiency to allow your team more time to focus on driving business innovation.

Pluribus FreedomCare Support Programs Provide:

  • Unlimited access to the global TAC team
  • Software and switch device support
  • Software upgrades and updates
  • Advance hardware replacement options
  • Self-service case management
  • Online technical resources
  • Support community

Advanced Services Accelerate Deployment Success

Pluribus Networks provides an extensive range of Advanced Services that span from planning and implementation to ongoing network tuning and optimization.

Expert consultants are available to augment your existing network operations staff to accelerate rollout for large deployments, or bridge resource gaps to support technology initiatives that help your organization transition to a cloud-optimized network. Pluribus Networks Advanced Services can encompass a partial technology refresh where existing infrastructure will be leveraged, a substantial technology refresh, or a completely new infrastructure architecture deployment.