Privacy Policy

Last Updated: July 10, 2018

At Pluribus Networks, Inc., we change the way software-defined networks are built and operated by radically simplifying the network architecture.

Pluribus Networks is committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) sets out how we collect and process personal information about you when you visit our website, when you use our products, services, or support (collectively, our “Products”), or when you otherwise do business or make contact with us.

Please read this policy carefully to understand how we handle and treat your personal information.

What information do we collect?

SUMMARY:

Pluribus Networks collects data to enable us to make our Products available to you, and to provide you with the best experiences on our website and with our Products. You provide some of this data to us directly, such as when you register to create an account on our website, subscribe to a newsletter, respond to a survey, contact us for support, or contact us as a prospective customer, vendor, supplier, or consultant. We get some of your data by recording how you interact with our website and our Products by, for example, using technologies like cookies. We also obtain and process data in the context of making the Products available to you.

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You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to enable us to make the Products available to you, you may not be able to use all or part of those Products.

The data we collect depends on the context of your interactions with Pluribus Networks, the choices you make (including your privacy settings), and the Products you use. The data we collect can include the following:

Name and contact information. We may collect your first and last name, email address, password, postal address, phone number, company information, and other similar contact data.

Device and Usage information. We may collect data about your device and how you and your device interact with Pluribus Networks and our Products. For example, we may collect:

  • Use data. We may collect data about the features you use, the Products you purchase, and the web pages you visit. This also includes your interactions on our website, and your interactions with us via email.
  • Device, connectivity and configuration data. We may collect data about your device and the network you use to connect to our website or with which you use our Products. This may include data about the operating system and other software installed on your device, including product keys. It may also include IP address, browser type, operating system, and referring URLs.

What do we use your information for?

SUMMARY:

We use the data we collect to operate our business, and to make the Products available to you. This includes using the data to improve our Products, and to personalize your experiences. We may also use the data to communicate with you to, among other things, inform you about your account, provide security updates, and give you information about the Products. We may also use the data to manage your email subscriptions, improve the relevance and security of our website, respond to user enquiries, send you periodic marketing communications about our Products, and improve the relevance of our advertising.

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Providing and improving our Products. We use data to provide and improve the Products we offer, and to perform essential business operations. This includes making the Products available to you, maintaining and improving the performance of the Products, developing new features, conducting research, and providing customer support. Examples of such uses include the following:

  • Providing the Products. We use data to carry out your transactions with us and to make the Products available to you. In certain cases, we may use data to automatically tailor your experience based on the data we have about you.
  • Technical support. We use data to diagnose Product problems, and to provide customer care and support services.
  • Improving the Products. We use data to continually improve our website and our Products, including system administration, system security, and adding new features or capabilities.
  • Business Operations. We may use your data to help us develop aggregate analyses and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
  • Improving Advertising Campaigns. We may use your data to improve our advertising campaigns, primarily in an effort to prevent targeting of advertisements which are not relevant to you.
  • Sending Periodic Emails. We may use your data to send you periodic emails. Depending on the marketing preferences you select on your user dashboard, we may send you occasional marketing emails about our products and services, which you can unsubscribe from at any time using the link provided in the message.
  • Generally. We use data to respond to your enquiries and requests relating to our Products, to create and administer your accounts, and to provide us with information and access to resources that you have requested from us. We also use data for general business purposes, including, among other things, to improve customer service, to help us improve the content and functionality of our Products, to better understand our users, to protect against wrongdoing, to enforce our Terms of Use, and to generally manage our business.

Communications. We use data we collect to communicate with you, and to personalize our communications with you. For example, we may contact you to inform you when a license is ending, to discuss your account, to let you know when updates are available, to remind you about features of the Products that are available for your use, to update you about a support request, or to invite you to participate in a survey. Additionally, you can sign up for email subscriptions, and choose whether you want to receive marketing communications from us.

How do we protect your information?

We implement a variety of security measures to help maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology. Sensitive information can only be accessed by those authorized with special access rights to such systems, and who are required to keep the information confidential.

How do we ensure that our processing systems remain confidential, resilient, and available?

SUMMARY:

We implement a variety of measures to ensure that our processing systems remain confidential, resilient, and available. Specifically, we have implemented processes to help ensure high availability, business continuity, and prompt disaster recovery. We commit to maintaining strong physical and logical access controls.

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High Availability. We utilize properly-provisioned, redundant servers (e.g., multiple load balancers, web servers, replica databases) in case of failure. We take servers out of operation as part of regular maintenance, without impacting availability.

Business Continuity. We keep periodic encrypted backups of data. While never expected, in the case of production data loss (i.e., primary data stores loss), we will restore organizational data from these backups.

Disaster Recovery. In the event of a region-wide outage, we will bring up a duplicate environment in a different region. Our operations team has extensive experience performing full region migrations.

Physical Access Controls. Pluribus Networks is hosted by one or more secure hosting providers. Our hosting providers’ data centers feature layered security models, which may include extensive safeguards such as custom-designed electronic access cards, alarms, vehicle access barriers, perimeter fencing, metal detectors, and biometrics. These data centers are operational 24x7x365, and are manned around-the-clock by a security team and engineering/operations personnel. Unauthorized visitors are not permitted to access the data centers. Pluribus Networks employees do not have physical access to the data centers, servers, network equipment, or storage.

Logical Access Controls. Pluribus Networks is the assigned administrator of its infrastructure, and only designated authorized Pluribus Networks operations team members have access to configure the infrastructure on an as-needed basis behind a two-factor authenticated virtual private network.

Do we use cookies?

SUMMARY:

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies, but if you do, your ability to use or access certain parts of our website may be affected.

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We use cookies and other similar identifiers to understand and save your preferences for future visits, to advertise to you on other sites, and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:

However, if you choose to disable cookies, you may be unable to access certain parts of our site. A banner asking you to accept our cookies policy will be displayed upon the first visit to our website (or the first visit after you delete your cookies). Unless you have adjusted your browser setting so that it will refuse cookies, our system will automatically issue cookies when you log on to our site.

Our web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, and to count users who have visited those websites. We may also include web beacons in our promotional email messages or newsletters, to determine whether and when you open and act on them.

Finally, our Products may contain web beacons or similar technologies from third-party analytics providers that help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products.

Do we disclose any information to outside parties?

SUMMARY:

We share your personal data with your consent, or as necessary to make the Products available to you. We also share your data with vendors working on our behalf; when required by law, or to respond to legal process; to protect our customers; to protect lives; to maintain the security and integrity of our Products; and to protect our rights or our property.

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We share your personal data with your consent, or as necessary to make the Products available to you. We also share personal data with vendors or agents working on our behalf for the purposes described in this Policy. For example, companies we have hired to provide cloud hosting services, off-site backups, and customer support may need access to personal data to provide those functions. In such cases, these companies are required to abide by our data privacy and security requirements, and are not allowed to use personal data they receive from us for any other purpose.

We may disclose your personal data as part of a corporate transaction such as a corporate sale, merger, reorganization, dissolution, or similar event.

Finally, we will access, transfer, disclose, and/or preserve personal data, when we have a good faith belief that doing so is necessary to:

  1. comply with applicable law or respond to valid legal process, judicial orders, or subpoenas;
  2. respond to requests from public or governmental authorities, including for national security or law enforcement purposes;
  3. protect the vital interests of our users, customers, or other third parties (including, for example, to prevent spam or attempts to defraud users of our products, or to help prevent loss of life or serious injury);
  4. operate and/or maintain the security or integrity of our Products, including to prevent or stop an attack on our computer systems or networks;
  5. protect the rights, interests or property of Pluribus Networks or third parties;
  6. prevent or investigate possible wrongdoing in connection with the Products; or
  7. enforce our Terms of Use.

We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

We do not sell or trade your personal information to third parties.

How to Access and Control Your Personal Data

SUMMARY:

You can view, access, edit, or request a copy of your personal data. You can also delete certain elements of your personal data, or move certain elements of your personal data to “inactive” status where the data will no longer be processed. You can also make choices about Pluribus Networks’ collection and use of your data.

You can always choose whether you want to receive marketing communications from us. You can opt out from receiving marketing communications from us by using the opt-out link on the communication, or by visiting both your user dashboard and the customer portal in your applicable Salesforce account.

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Data Access. You can access your personal data on your account’s user dashboard.

Data Portability. You can request a copy of your personal data by sending an email to us at info@pluribusnetworks.com and including “Please send me a copy of my personal data” in the “Subject” line. Pluribus Networks will verify your ability to access that email, then send you a digital export of the data we hold that is associated with your email address.   We will use reasonable efforts to respond to your request within 14 days, but in all events within 30 days of our receipt of the request.

Data Erasure. You can delete certain elements of your personal data on your account’s user dashboard. Please be aware that we require certain information about you in order to make the Products available to you; this means that if you want to delete those critical pieces of personal data, you may be required to delete your entire profile and no longer be able to access or use the Products. Alternatively, you may request that Pluribus Networks delete your personal data by sending an email to us at info@pluribusnetworks.com and including “Please delete my personal data” in the “Subject” line. Pluribus Networks will verify your ability to access that email, then either delete your personal information, or move it to “inactive” status where it will no longer be processed. We will use reasonable efforts to respond to your request within 14 days, but in all events within 30 days of our receipt of the request. Please note that we may retain usage metadata about a company or individual as required for compliance with law and regulation.

Data Correction. You can modify your personal data on your account’s user dashboard.

Your Communications Preferences. You can choose whether you wish to receive marketing communications from us. If you receive marketing communications from us and would like to opt out, you can do so by following the directions in that communication. You can also make choices about your receipt of marketing communications by signing into your account, and viewing and managing your communication permissions in your account’s user dashboard, where you can update contact information, manage your contact preferences, and opt out of receiving marketing materials from us. Alternatively, you can withdraw consent to use your personal data by sending an email to us at info@pluribusnetworks.com, and including “Please withdraw my consent for marketing communications” in the “Subject” line. Pluribus Networks will verify your ability to access that email, then update our systems to remove your email address from the system(s) we use to send marketing communications. We will use reasonable efforts to respond to your request within 14 days, but in all events within 30 days of our receipt of the request. Please note that these choices do not apply to mandatory communications that are part of the Products, or to surveys or other informational communications that have their own unsubscribe method.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website or through our Products. If you access other websites using the links provided, the operators of these websites may collect information from you that they will use in accordance with their privacy policies. These third party sites have separate and independent privacy policies. Pluribus Networks, therefore, has no responsibility or liability for the content or activities of these linked sites. Nonetheless, we seek to protect the integrity of our site, and welcome any feedback about these third party sites.

Where we Store and Process Personal Data; International Transfers

Personal data collected by Pluribus Networks may be stored and processed in the United States or in any other country where Pluribus Networks or its affiliates, subsidiaries or service providers maintain facilities. The storage location(s) are chosen in order to allow us to operate more efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect is processed according to the provisions of this Policy, and that we comply with the requirements of applicable law wherever the data is located.

We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we engage in such transfers, we use a variety of legal mechanisms, including contracts, to help ensure that your rights and protections travel with your data. To learn more about the European Commission’s decisions on the adequacy of the protection of personal data in the countries where Pluribus Networks processes personal data, please visit: ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

Data Retention

SUMMARY:

We may retain your personal information for as long as you continue to use the Products, have an account with us, or as necessary to fulfill the purposes outlined in this Policy. You can ask to close your account by contacting us at the details above, and we will either delete your personal information, or move it to “inactive” status where it will no longer be processed.

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for any other legitimate and lawful business purpose.

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We will retain your personal data for as long as necessary to make the Products available to you, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different types of data, actual retention periods can vary significantly. The criteria we use to determine the retention periods include:

  • How long is the personal data needed to make the Products available and/or to operate our business?This includes such things such as maintaining and improving the performance of the Products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods.
  • Is there an automated control, such as in your user dashboard, that enables you to access and delete the personal data at any time?If there is not, a shortened data retention time will generally be adopted.
  • Is the personal data of a sensitive type?If so, a shortened retention time would generally be appropriate.
  • Has the user provided consent for a longer retention period?If so, we will retain the data in accordance with your consent.
  • Is Pluribus Networks subject to a legal, contractual, or similar obligation to retain the data?Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

Changes to our Privacy Policy

We will update this Policy when necessary to reflect customer feedback, as well as to reflect periodic changes in our website or our Products. When we post changes to this Policy, we will revise the “last updated” date at the top of the Policy. If there are material changes to the Policy or in how Pluribus Networks uses your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this Policy to learn how Pluribus Networks is protecting your information.

How to Contact Us

If you have a technical or support question, please send us an email at info@pluribusnetworks.com.

If you have a privacy concern, complaint, or a question for the Data Protection Officer of Pluribus Networks, please contact us by sending us an email at dpo@pluribusnetworks.com. We will respond to questions or concerns within 30 days.

Unless otherwise stated, Pluribus Networks, Inc. is a data controller for personal data we collect through the website and our Products subject to this statement. Our address is Pluribus Networks, Inc., 6001 America Center Drive, Suite 450, San Jose, CA 95002.